Do you want to join a company who value their employees?
Benefits:
- Amazing company benefits
- Exposure to 3 cutting edge vendors
- Opportunities for growth within the company.
- Collaborative and supportive team culture.
Responsibilities
- Resolve client issues through support tickets, meeting SLA requirements.
- Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service.
- Tackle a range of issues, from basic to complex, as requested by end users.
- Document detailed notes, track time accurately, and update technical documentation.
- Manage email tickets and escalate to Escalation Engineer when needed, providing thorough notes and recommendations.
- Mentor teammates and train users on supported software and hardware.
- Quickly identify and communicate potential major incidents to the Team Lead.
- Troubleshoot and create workarounds when standard procedures don’t apply.
Required Skills
- Helpdesk / Desktop Support Experience
- Experience with Virtualization technology
Apply with your resume to submit your application.
